FAQ

We build most of our computers to order (except ready-made base models), so it's always worth checking the exact timeline on the product page or in the summary.

Order completion typically takes about 6–8 business days, and for most addresses delivery arrives as soon as the next business day after dispatch. To Northern Finland, delivery usually takes 2 business days.

Through Paytrail we accept all Finnish online-banking buttons, the most common card payments, and installment options. Alongside Paytrail's selection, our payment methods also include Klarna, and — as a new arrival — Resurs Bank installment options coming soon. Check the full payment methods here.

Delivery is free across mainland Finland. We ship by home delivery (Posti's Kotipaketti or Matkahuolto's Kotijakelu), but you can also choose pickup from a collection point at checkout. Posti will be in touch after the shipment goes out to agree on a delivery time — and at that point you can still redirect a home delivery to a pickup point instead. Note that for pickup it helps to have a car available, since the package is large and heavy.

Yes! Pickup from our premises in Järvenpää can be selected right at checkout, and if you'd rather not receive the order at home, you can also choose Posti parcel among the delivery methods and collect the shipment from your nearest Posti location.

If you suspect transit damage, contact our customer service (asiakaspalvelu@takomo.store) and we'll sort it out. We cover any damage that occurs during transit.

Yes, we sell to businesses too! Through our online store the same payment methods are available as for consumers, but Paytrail's selection also includes the Walley B2B invoice aimed specifically at businesses, giving your purchase interest-free payment time. For a larger or more specialized order, please get in touch with our customer service.

Yes, we're very flexible with order changes. Get in touch with our customer service (asiakaspalvelu@takomo.store) and we'll sort it out.

Yes, you have a 14-day right of withdrawal: you can cancel your order or return the machine within 14 days of delivery, as long as it's in its original condition. We arrange and pay for the return shipping. You can also cancel the order yourself with the Cancel order button on your order-tracking page, or by contacting customer service.

Almost all packages are customizable, and we can source options from outside our usual selection too.

If a part you ordered is out of stock and we can't resolve it on our end, we'll get in touch and work out a suitable solution together. If there's a better equivalent component we can swap in without significantly affecting the look or reducing the specs, we may go ahead and make the clear upgrade for you. In these situations we apply smart overall judgment in the customer's favor.

Yes — we test every machine carefully after assembly. We verify that all components work correctly and load the machine with stress tests to confirm stability. We also install the operating system, BIOS and driver updates, and all the other little tweaks and fine-tuning in advance, so the machine ships fully ready to use.

If testing turns up anything, we fix it ourselves before delivery — usually by swapping the part for the same model, with nothing needed from you. So you can start using the machine right away: plug in the cables, log in, and go. 💻

Yes — every machine comes with Windows pre-installed, updated, and ready to use, unless you've requested otherwise. You have two options for activation.

If your order includes an operating-system license, Windows arrives fully activated and ready to use with no restrictions. If you don't order a license separately, the machine ships with Windows pre-installed but not activated. It works completely normally, but certain personalization settings are limited and a watermark may appear on the screen — you can easily activate Windows later with your own license.

The Pakettilaskuri's compatibility engine and the choices we've made for our base range ensure the cooling is always at an appropriate level. If we have reason to suspect the cooling falls short, we'll get in touch about it, or we may make a small upgrade for you on our end — for example an extra case fan. Our assembly process includes tuning the speeds of all case fans and the CPU cooler directly at the BIOS level, so you get a good balance between cooling and noise.

Yes! You can reach us through any channel, but we also have a ready-made design request form that makes it easy. It includes helpful preset questions to guide the design — for example about your use case, your appearance preferences, and your budget. We usually respond to design requests within 1–2 business days.

Design request form

You get a fully assembled and tested machine, ready to use. Included are a power cord and any leftover spare parts and accessories from the components. You can also add one cable in the cart for free (for example DisplayPort, HDMI, or an ethernet cable).

Actual peripherals (monitor, keyboard, mouse) aren't included unless you add them separately — for example through the Pakettilaskuri.

Most of our machines are compact mid-tower builds, so they aren't all that large. We favor the more compact cases in their class while still keeping good airflow. Set aside a sturdy spot for it on or under your desk. Most systems weigh around 10–15 kg, so having a car available helps when picking it up.

All motherboards in the Pakettilaskuri include built-in Wi-Fi and Bluetooth. You'll always find the exact version in the component's details.

Wireless connectivity may be missing from some base models, and its absence is always clearly noted in that model's product description. If you need wireless later, it can be added — for example with a USB-type solution. Just ask our customer service if you'd like more details.

Yes. All the graphics cards we offer have several display outputs (DisplayPort and HDMI), so you can run multiple monitors at once. You'll find the exact number of outputs in the specs of the graphics card you choose, but in practice every available model supports at least three monitors.

Yes! By default Windows is installed even without a license, so if you'd like the computer completely without a pre-installed operating system, just request it — for example in the message field at checkout. On request we also install Linux distributions; in the Pakettilaskuri, Ubuntu can be selected directly in the Operating System section.

We install and update Windows and the drivers in advance so you can get going right away. If your computer has controllable lighting, we also pre-install the software needed to manage it. The NVIDIA App or AMD Software: Adrenalin Edition that comes alongside the graphics-card drivers is included too, but beyond that the only thing we add is the Google Chrome browser. No other unnecessary junk!

The Pakettilaskuri shows an estimate of how many frames per second (FPS) the processor and graphics card you've chosen will push in popular games. In the Read more view you'll see per-game numbers and suggestions if you want more power.

If you're not sure what's enough for your particular games, send us a design request — we'll build you a machine that fits.

New computers come with a 36-month warranty, and used products with a 12-month warranty. The warranty covers all the usual problem situations, from the assembly work to the components. Texts like this usually try to fence software questions out of warranty coverage, but since hardware and software are joined at the hip — and you can't get a read on the nature of a problem without looking into it — in practice you'll get help from us with any problem, whatever it is. If something's worrying you about your computer, don't hesitate to get in touch with our customer service (asiakaspalvelu@takomo.store).

Yes, you can upgrade the machine later without voiding the warranty. You can, for example, add storage, upgrade the graphics card, or make other carefully done modifications.

If you want more memory, we usually recommend swapping the whole memory kit at once rather than mixing old and new modules — since that can cause stability problems. Naturally the warranty doesn't cover self-inflicted damage (for example from carelessly made modifications), but carefully done installation work is absolutely allowed.

Get in touch with our customer service (asiakaspalvelu@takomo.store) and we'll figure out whether the problem can be handled remotely, or whether it's a case for warranty service. If the problem is at the component level, we repair or replace the faulty part with an equivalent. If you'd rather not bring the computer to our Järvenpää location yourself, servicing by mail works too. In that case we send you — by home delivery — ready-made materials for packing the computer safely for shipping, along with a prepaid return label, so you can send the computer off free of charge from any Posti service point.

Yes! Our warranty allows carefully done DIY installation work, and we offer enthusiast-/consumer-level components with standard compatibility, so any upgrades work in the usual way.

Upgrading the processor is very delicate work, though, so when you're weighing possible upgrade paths, the graphics card is usually one of the more worthwhile ones. With that in mind, it's worth slightly over-speccing the processor or power supply at purchase, so they have enough headroom for a future graphics card too. Our customer service is happy to help with questions like these as well.

Tough question! We don't have a crystal ball either, and a computer's longevity involves a lot of variables. Beyond the growing demands of games and programs, the equation also depends on the release cycle of new component generations and, of course, the gradually rising failure rate of components as they age. As a rule, though, computers stay in working order right up until the user simply wants to upgrade — for better performance, for example. If you want to make sure you get the best value at the time of purchase, ask our customer service for help and we'll see what can be done for your build's longevity!

You get the same freedom to pick the parts as you would building it yourself, but without the risks and the hassle. Compatibility and all the finer details are verified for you, and you also get first-class assembly work. Perhaps the biggest selling point is our first-class warranty, under which every problem is handled in a customer-focused way, all through us. No being bounced around or long waits — with us, things just work.

We're a Finnish small business founded in 2017, and every computer is assembled by hand at our Järvenpää location. Our online store has also been awarded the Avainlippu (Key Flag) mark, given to high-quality work and services produced in Finland.

Yes. After every order we send an automatic review invitation, delivered by Trustpilot to all of our customers. That way the feedback comes from real customers who've bought a machine — we can't cherry-pick who gets to review or which reviews show up.

Read our reviews on Trustpilot

Yes! You can ask us in chat or by email, or send a design request, and an expert will put together a proposal for you based on your needs and budget.